Technical Support

When our customers ask, we listen


At Alchem NicSelect™, we are dedicated to providing the answers you need. Let our experienced team guide you through the selection process to help you find the perfect nicotine solutions.

Service: Our dedicated sales and technical support teams offer local language assistance in five major European languages: English, French, German, Italian, and Spanish. Our USA office offers English and Spanish and our local offices in Asia and Africa cover Mandarin, Indonesian, Malay and Spanish. We are committed to providing the best service across Europe, the US and beyond, ensuring that questions and queries are answered accurately and swiftly.

Documentation: Our operations adhere to GMP and GDP and we provide full regulatory support for TPD and REACH in the EU, Drug Master Files for drug registrations, and our Tobacco Product Master File (TPMF) is filed with the US FDA for PMTA registration in the USA. All deliveries come with comprehensive analytical reports (CoA) and MSDS.

Technical Support: Our laboratories and R&D teams at our manufacturing facilities in India, Europe and the US are available to answer questions and provide comprehensive technical and regulatory support. We are here to ensure you receive the assistance you need to achieve the highest quality in your products.

A to Z Compliance

Rest assured with the strictest international standards and regulations in every facet of our operations. From manufacturing processes to product quality, traceability and ethical business practices, compliance is at the centre of everything we do

Supply Security

Benefit from our worldwide warehousing facilities, local stocks with ample inventory for commercial security and swift trouble-free deliveries. Your business continuity is our priority.

Dedicated Service

Receive fast and reliable support from our experienced teams in sales, logistics, regulatory affairs, documentation, and technical assistance. We are here to assist you every step of the way.

Excellence in Quality

Experience superior quality with our nicotine products. Using proprietary extraction and manufacturing technology, we guarantee unrivalled purity, stability, consistency in colour, flavour and taste in every batch.

What we do

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